Got a question we haven’t covered? Get in touch and we’ll be happy to help.
About Dedicated Bookkeeping
How long has Dedicated Bookkeeping been operating, and can I trust you with my finances?
Dedicated Bookkeeping has been providing bookkeeping and advisory support to Australian businesses for over sixteen years. We’re a small, highly experienced team — not a call centre — led by founder Ed Hutton, so you deal directly with people who actually know your business.
Are you a registered BAS agent?
Yes. We’re registered with the Tax Practitioners Board (TPB) as a BAS Agent, so all lodgements and advisory work meet the required regulatory standards.
What accounting software do you work with?
We work in Xero, MYOB and QuickBooks and hold certifications in all three: Xero Certified Professional, Xero Payroll Specialist and Xero Migration Specialist; MYOB Gold Partner and Certified Practice; and QuickBooks ProAdvisor Level 1 and Level 2. So we can work in whatever platform suits your business, or convert you to one that suits it better.
Can you take over or clean up my QuickBooks Online file?
Yes. As a QuickBooks ProAdvisor based on the Gold Coast, we can take over your day-to-day QuickBooks Online bookkeeping, fix a file that has become messy (bank rules, coding errors, unreconciled accounts), get any overdue BAS lodged, or move you to Xero if that suits your business better. See QuickBooks bookkeeping on the Gold Coast.
Can you convert my business from MYOB to Xero?
Yes. Ed is a Xero Migration Specialist and an MYOB Gold Partner, so we know both systems well. We plan a clean cut-over date, convert your chart of accounts, opening balances, contacts, open invoices and bills, and payroll, check the new Xero file against your MYOB file, then show you how to use it. We also convert QuickBooks to Xero and can move you between Xero, MYOB and QuickBooks in either direction. See how our software migration works. Our full MYOB to Xero conversion guide covers what moves across, timing and costs.
Will I lose my history if I move from MYOB to Xero?
No. You choose whether we bring across opening balances only or transaction history as well. Either way, keep your old MYOB file archived, because the ATO generally requires business records to be kept for five years.
What size and type of business do you typically work with?
We work with growing Australian businesses — generally 2 to 50 employees with annual turnover between $500K and $10M — particularly in trades and construction, allied health, professional services, hospitality and retail, transport and logistics, real estate, and law firms.
Do you only work with local businesses, or can you help if I’m not near Hope Island?
We deliver our services remotely, nationwide, so location isn’t a barrier — you get the same direct, hands-on service wherever you’re based in Australia.
Do you offer online bookkeeping?
Yes. All of our bookkeeping is delivered online: we work in your Xero, MYOB or QuickBooks Online file, connect bank feeds, collect receipts digitally and meet by video call. You get reconciliations, payroll, BAS and monthly reporting without needing an on-site bookkeeper. See how online bookkeeping works.
How do you keep my financial information secure?
We handle your data to the standards required under our Tax Practitioners Board registration as a BAS Agent, so your financial information is managed to the same security and privacy standards that apply to all registered agents.
Do you receive any commission or referral fee from the software providers you recommend?
No. We don’t receive commissions or referral fees from the software providers we work with — our recommendations are based purely on what’s the best fit for your business.
Choosing & Working With a Bookkeeper
What’s the difference between bookkeeping and accounting, and which do I need?
Bookkeeping is the day-to-day recording of your transactions, reconciliations and compliance lodgements; accounting typically looks at the bigger picture — tax planning and strategic advice. Most growing businesses need both. We focus on keeping your books accurate and your reporting current, so your accountant has clean, ready data to work with.
Do you work directly alongside my existing accountant?
Yes. We take the time to understand both your needs and how your accountant likes to work, so your books are kept accurate and current in a way that suits whoever needs to view them — you or your accountant.
What services do you actually provide, beyond basic data entry?
Beyond core bookkeeping — BAS/IAS lodgement, payroll processing, accounts receivable/payable, and reconciliations — we offer cash flow forecasting and budgeting, Virtual CFO-style reporting and dashboards, compliance advisory, cloud systems setup and migration, and financial process improvement, so you get a clearer picture of your numbers, not just compliance.
I’m behind on my bookkeeping, or my books are a mess — can you help?
Yes. Bookkeeping backlogs and fix-ups are one of our core services — we take a non-judgmental, practical approach to getting disorganised books caught up and back on track.
How much do your services cost?
Pricing is agreed upfront, whichever way suits you — a fixed fee or an hourly rate — scoped after an initial, no-obligation discovery call, so you know the cost before you commit to anything.
Who owns the software subscription — me or you?
This is arranged to suit each client individually — some prefer to hold their own Xero, MYOB or QuickBooks subscription, others prefer we manage it for them. We’ll work out what suits you best as part of onboarding.
Do you handle trust accounting for real estate agencies or law firms?
Yes. We provide trust account reconciliation and monthly reporting for real estate agencies and law firms, keeping this compliance-sensitive area properly in order.
What does “Virtual CFO” reporting actually mean, and do I need it?
It means real-time dashboards, cash flow forecasting and forward-looking advisory — going beyond compliance to help you actually understand your financial position and make decisions, rather than just receiving a set of historical numbers after the fact.
How often will I hear from you, and what does reporting look like?
We work as an ongoing partner rather than a once-a-quarter compliance provider. Once your systems are properly set up, you receive regular reporting so you always know where your business stands financially.
How quickly do you respond to queries?
We reply to all queries within 24 hours, by email or phone, whichever you prefer.
Can I speak to references from existing clients?
Yes — references from existing clients can be arranged on request, just ask us during your discovery call.
Can you run our payroll weekly, fortnightly or monthly?
Yes. Ed is a Xero Payroll Specialist and also runs payroll in MYOB and QuickBooks. We fit around whatever pay cycle your business already uses — weekly, fortnightly or monthly — setting up or fixing your payroll file and preparing the payroll, the bank file for net pay, and the Payday Super amount due each cycle, so wages and super go out accurately and on time. See a real example in our weekly payroll case study.
How do you handle Payday Super?
We calculate the super guarantee amount due for each pay run and confirm the total that needs to be debited from your account, so Payday Super obligations are met on time, every pay cycle — no separate quarterly scramble.
Our Qualifications & How to Work With Us
What qualifies you to do this work?
Between being a registered BAS Agent with the Tax Practitioners Board, holding certifications in Xero (Certified Professional, Payroll Specialist and Migration Specialist), MYOB (Gold Partner and Certified Practice) and QuickBooks (ProAdvisor Level 1 and Level 2), and over sixteen years delivering bookkeeping and advisory support to Australian businesses, we bring both the compliance credentials and the practical, hands-on experience to handle your books properly.
Are you a member of a professional bookkeeping body, such as the ICB or ABA?
We’re not currently affiliated with a professional bookkeeping body. Our credentials come from our Tax Practitioners Board registration as a BAS Agent, our software certifications, and our track record — over sixteen years working with Australian businesses.
How do you actually work with a new client — what happens first?
It starts with a discovery call, where we get to know your business and scope out what you actually need — no obligation. From there we follow a five-step approach: we listen to understand how your business operates, build a plan tailored to you, configure your cloud accounting systems properly, then move into an ongoing partnership with regular reporting and reliable compliance support.
What do you need from me to get started?
The best starting point is a discovery call — you can book one through our contact page and let us know a bit about your business and which services you’re after (cash flow forecasting, BAS strategy, Virtual CFO reporting, cloud systems setup, trust accounting, catching up a backlog, or a general enquiry). We’ll take it from there.
How do I get in touch?
Call us on 0425 217 292, email info@dedicatedbookkeeping.com.au, or use the contact form on our website to book a no-obligation discovery call.